Refund policy

Returns & Refunds Policy

Due to the custom, made-to-order nature of our products, we do not accept returns for sizing or preference. However, if your item arrives damaged or incorrect, we'll make it right within 30 days of delivery.

To report a damaged or incorrect item, please contact us at saltflyco@gmail.com with your order number and clear photos of the issue. Please inspect your order upon reception and reach out immediately so we can evaluate and resolve the issue as quickly as possible.

You can always contact us with any questions at saltflyco@gmail.com.

Exceptions / Non-Returnable Items

Items cannot be returned due to wrong sizing. All apparel is custom printed when the order is placed — please refer to the size charts in each product description before ordering.

We also cannot accept returns on sale items or gift cards.

Refunds

Once your claim is reviewed and approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at saltflyco@gmail.com.